Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lavenderandleather.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lavenderandleather.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Lost or Stolen Packages

We are not responsible for lost or stolen items during delivery. ie. if your item is delivered but stolen from your porch, you are responsible for the loss of the item and must contact Canada Post to seek remedy. We can assist with this process with Canada Post but we will not issue refunds or send new items. Please understand that we are a small business and cannot support this additional cost. If you are on a street or in an area with known porch pirates please add to the delivery notes section at checkout requesting signature upon delivery to ensure your item arrives safely. We will include the signature for your delivery at no extra cost. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

PLEASE NOTE: REFUNDS WILL NOT BE GIVEN FOR MISCALCULATING YOUR INSERTS. INFORMATION AND SIZING HAS BEEN CLEARLY STATED IN EVERY LISTING